Legal

Privacy Policy

What This Policy Covers

This privacy policy explains how Veterans Remediation & Restoration collects, uses, and protects information you share when you visit this website or contact us about restoration services. It applies to information submitted through contact forms, phone calls, and email. We’ve written it in plain language because you shouldn’t need a law degree to understand how your data is handled.

Information We Collect

When you fill out a contact or estimate-request form, we collect the details you provide, typically your name, phone number, email address, property address, and a description of the damage you’re dealing with. If you call or email us directly, we retain that correspondence as part of your inquiry record.

The website may also collect basic, non-identifying analytics data, pages visited, general geographic region, browser type, and session duration. This information is aggregated and is not tied to you personally. We use it only to understand how the site is being used and whether it’s functioning correctly.

How We Use Your Information

The information you share is used for one purpose: to help you. That means responding to your inquiry, scheduling an estimate, and, if you authorize us to, coordinating with your insurance carrier to document the loss and process your claim. We do not use your contact information for marketing lists, and we do not send unsolicited communications.

If your restoration project involves insurance documentation, we may prepare written scope reports, photographs, and moisture logs. Those records are created on your behalf and shared only as directed by you or as required by your carrier.

We do not sell, rent, or trade your personal information to third parties. The only time your information leaves our office is when you’ve asked us to coordinate with an insurance adjuster, a mortgage servicer, or another party directly involved in your claim, and only to the extent necessary to move your project forward.

We may be required to disclose information if compelled by law, but we will not do so beyond what is legally required.

Data Retention

We retain project records, including contact information, scope documents, and photos, for as long as reasonably necessary to support your warranty, respond to any follow-up questions, or meet applicable recordkeeping requirements. Inquiry records for projects that did not proceed are retained for a limited period and then deleted.

Your Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of your data (we do not sell data). To exercise any of these rights, contact us directly using the information below.

Visitors from outside the United States are welcome to reach out with privacy questions, though our services are limited to the Florida Gulf Coast region and GDPR is unlikely to apply to this business relationship.

Contact Us About Privacy

If you have questions about this policy, want to know what information we hold about you, or need to request a correction or deletion, reach out directly:

Veterans Remediation & Restoration
101 Hydrangea, Freeport, FL 32439
Phone: (337) 344-1248
Email: veteranspcusa@gmail.com

We’ll respond to privacy-related requests as promptly as we can.